We've listed the most frequently asked questions regarding order placement, tracking and amending orders.
If you have any other questions, do not hesitate to contact us at firstname.lastname@example.org
If you have a discount code, please enter it at the first stage of checkout in the discount code box provided.
We send an automatic confirmation email for every order. If it hasn't hit your inbox, please check your spam and junk folders. If you haven't received it, please send us an email at email@example.com and we will investigate and resend you the email.
you will receive a confirmation of your order via email, including a tracking link.
We accept payment by Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal.
We use the Shopify eCommerce platform which includes an SSL certificate that uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
Cobb London is an encrypted online store. We use HTTPS instead of HTTP to add a new layer of security.
You can buy in local currency in GB Pound Sterling, US Dollar, Euro, Canadian Dollar, Yuan Renminbi, Japanese Yen, Danish Krone, Swedish Krona, Norwegian Krone, and Australian Dollar. For the rest of the world, we offer checkout in GBP.
You can amend your order any time prior to checkout, but once placed, it cannot be amended.
We may be able to cancel your order if it has not been dispatched. To do so, please email us at firstname.lastname@example.org including your name, the order number, your email address through which you placed the order and your telephone number. If your order has already been dispatched, you will need to follow our returns process.
From time to time, when demand is high and stock is low, we allow you to pre-order and receive an anticipated timeline for delivery.
- orders processed after 4pm UK-time will be processed next day. This means that if you order at 5pm on a Monday, and choose "next day", it will not be dispatched until Tuesday, and should arrive Wednesday.
- orders placed on the weekend will be processed on the next working day.
See our Shipping page for more detail.
Cobb Shoes are a standard / regular fitting. sizes shown on the product pages are uk sizes. please see the table below for your local size conversion.
|UK||EUROPE||USA||CHINA (mm)||JAPAN (cm)|