Privacy


privacy and cookies policy

1. Introduction

At Cobb London, we take your privacy and trust very seriously. This privacy and cookies policy ("Privacy Policy") is intended to outline how any personal data collected from you via www.cobblondon.com (the "Website") or in our social media profiles, will be protected, used, stored and processed by us to communicate with you and to deliver you excellent service.

1.1    We are committed to safeguarding the privacy of our website visitors and customers; in this policy we explain how we will handle your personal data.

1.2    We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

2. How we use your personal data

3. Providing your personal data to others

4. International transfers of your personal data

5. Retaining and deleting personal data

6. Amendments

7. Your rights

8. Third party websites

9. Personal data of children

10. Updating information

11. About cookies

12. Cookies that we use

13. Cookies used by our service providers

14. Managing cookies

15. Our details

16. Data protection officer

 

2. How we use your personal data

2.1    In this Section 2 we have set out:

(a)    the general categories of personal data that we may process;

(c)     the purposes for which we may process personal data; and

(d)    the legal bases of the processing.

      We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, social media profile identity, cookie ID, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is [Shopify, Facebook Pixel, ActivCampaign and Google Analytics and Tag Manager. This usage data may be processed for the purposes of analysing the use of the website and services and to send you personalized, tailored and specific marketing information about Cobb London products and services. The legal basis for this processing is consent, our legitimate interests, namely monitoring and improving our website and services, and fulfilling orders you have placed. Where consent is required for our use of usage data, by ticking the appropriate consent box or otherwise communicating your consent (for example, by email, providing non mandatory information), you consent to our use of usage data for the purposes covered by the specific consent that you have given. For example, we will only process usage data for marketing purposes if we have your consent to do so.

We may also use usage data when carrying out automated decision-making and profiling for the purpose of identifying what information or advertising you might like to see from us, for example, by creating individual or group profiles.

2.3    We may process your account data ("account data"). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us, such as to process your order, and/or taking steps, at your request, to enter into such a contract.

2.4    We may process information that you post for publication on our website or through our services such as our social media platforms ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business

2.5    We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

2.6    We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.

2.7    We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent2.8   We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

2.9  We may also process your personal data when carrying out automated decision-making and profiling for the purpose of identifying what information or advertising you might like to see from us, for example, by creating individual or group profiles.

2.10  We may process any of your personal data identified in this policy where necessary for [the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.11  We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.12  In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3. Providing your personal data to others

3.1    We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

3.2    We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

3.3    We may disclose your personal data to our suppliers, service providers or subcontractors as set out below in accordance with this Privacy Policy.

(a) service providers (for example, IT services), business partners, suppliers and sub-contractors for the performance of any contract we enter into with you (such as, but not limited to, Website operations, payment services, shipments, fraud investigations, bill collection, and affiliate and rewards programs):

ActiveCampaign - https://www.activecampaign.com/

Kickofflabs - https://kickofflabs.com/

Shopify - https://www.shopify.co.uk/

Zapier - https://zapier.com/

James & James - https://www.ecommercefulfilment.com/en/

(b) analytics and search engine providers that assist us in the improvement and optimisation of the Website, advertising, data and analytics:

Google Analytics

Google Tag Manager

Facebook

(c) other business entities, should we plan to merge with or be acquired by that business entity. Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to your personal data.

These third parties who may receive your personal data will process that personal data for the purposes specified above and in accordance with applicable law. Our third-party service providers are not permitted to share or use personal data that we make available to them for any other purpose than to provide services to us.

3.4    Financial transactions relating to our website and services may be handled by our payment services providers, Shopify Payments, Stripe, Apple Pay, PayPal, Google Pay. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at:

https://www.shopify.co.uk/legal/terms-payments-us

https://www.shopify.com/legal/privacy

https://stripe.com/us/privacy

https://www.paypal.com/en/webapps/mpp/ua/privacy-full

https://support.apple.com/en-gb/HT203027

https://pay.google.com/intl/en_uk/about/terms/

3.5       We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.

3.6    In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4. International transfers of your personal data

4.1    In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

4.3    The hosting facilities for our website are situated in the United States, hosted by Shopify. The European Commission has made an "adequacy decision" with respect to the data protection laws of the United States. Transfers to the United States will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission. Shopify has EU-US Privacy Shield certification which permits the transmission of data from the European Union to the United States.

Shield certification which permits the transmission of data from the European Union to the United States. Zapier is situated in the United States and has EU-US Privacy Shield certification which permits the transmission of data from the European Union to the United States. Alphabet Inc (Google) is situated in the United States and has EU-US Privacy Shield certification which permits the transmission of data from the European Union to the United States. Facebook is situated in the United States and has EU-US Privacy Shield certification which permits the transmission of data from the European Union to the United States.

4.5    You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

5. Retaining and deleting personal data

5.1    This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. Unless we let you know otherwise (or you request we erase your personal data), we will keep your personal data as long as you remain a client with us or continue to wish to keep in touch with us.

5.3    Even if you request that we erase your personal data, we may still need to keep it (please see below) or we may keep it in a form that doesn’t identify you. If you have not agreed that we may use your personal data for marketing purposes, we will keep your personal data for six years after you have made a purchase from us.

5.4    Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

6. Amendments

6.1    We may update this policy from time to time by publishing a new version on our website.

6.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3    We may notify you of changes to this policy by email.

7. Your rights

7.1    In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

7.2    Your principal rights under data protection law are:

(a)    the right to access;

(b)    the right to rectification;

(c)    the right to erasure;

(d)    the right to restrict processing;

(e)    the right to object to processing;

(f)    the right to data portability;

(g)    the right to complain to a supervisory authority; and

(h)    the right to withdraw consent.

7.3    You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

7.4    You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

7.5    In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

7.6    In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

7.7    You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

7.8    You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

7.9    You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

7.10  To the extent that the legal basis for our processing of your personal data is:

(a)    consent; or

(b)    that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

7.11  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

7.12  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.13 To exercise any of the rights mentioned above, please write to us at Data Controller, Cobb London Limited,  Kemp House, 152-160 City Road, London, England, EC1V 2NX or send an email to privacy.enquiries@cobblondon.com.

If you ask us to stop processing your personal information in a certain way or erase your personal information, and this type of processing or information is needed to facilitate your use of the Website or is required to enable us to provide you with a service (such as to manage your online account), you may not be able to use the Website or the service as you did before.

This does not include your right to object to direct marketing which can be exercised at any time without restriction. Please allow at least 7 working days for your request to be actioned. You can opt out of such marketing at the same above address, or by unsubscribing to any marketing email we send you, by clicking on the ‘unsubscribe’ link found in every marketing email we send out.

8. Third party websites

8.1    Our website includes hyperlinks to, and details of, third party websites.

8.2    We have no control over, and are not responsible for, the privacy policies and practices of third parties.

9. Personal data of children

9.1    Cobb London provides shoes for adults, and our website and services are targeted at persons over the age of 16.

9.2    If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.

10. Updating information

10.1  Please let us know if the personal information that we hold about you needs to be corrected or updated.

11. About cookies

11.1  A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

11.2  Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

11.3  Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12. Cookies that we use

12.1  We use cookies for the following purposes:

(a)    authentication - we use cookies to identify you when you visit our website and as you navigate our website (cookies used for this purpose are: ActiveCampaign Site & Event tracking cookies, Facebook Pixel);

(b)    status - we use cookies to help us to determine if you are logged into our website (cookies used for this purpose are: Shopify, and ActiveCampaign Site Tracking cookies);

(c)    shopping cart - we use cookies to maintain the state of your shopping cart as you navigate our website (cookies used for this purpose are: Shopify cookies, ActiveCampaign Site & Event tracking cookies, Facebook Pixel, Google Remarketing, Google Analytics & Google Tag Manager);

(d)    personalisation - we use cookies to store information about your preferences and to personalise our website for you (cookies used for this purpose are: Shopify cookies, ActiveCampaign Site & Event tracking cookies, Facebook Pixel, Google Analytics & Google Tag Manager);

(e)    security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally (cookies used for this purpose are: Shopify cookies);

(f)    advertising - we use cookies to help us to display advertisements that will be relevant to you (cookies used for this purpose are: Facebook Pixel, Google Remarketing cookie, Adwords cookie);

(g)    analysis - we use cookies to help us to analyse the use and performance of our website and services (cookies used for this purpose are: Google Analytics, Google Tag Manager, Shopify, ActiveCampaign Site & Event Tracking);

(h)    cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally (cookies used for this purpose are: Shopify cookies).

13. Cookies used by our service providers

13.1  Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

13.2  We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.The relevant Google cookies are Google Analytics, Google Tag Manager & Google Remarketing cookies.

14. Managing cookies

14.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/kb/PH21411 (Safari); and

(f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

14.2  Blocking all cookies will have a negative impact upon the usability of many websites.

14.3  If you block cookies, you will not be able to use all the features on our website.

15. Our details

15.1  This website is owned and operated by Cobb London Limited.

15.2  We are registered in England and Wales under registration number 10454807, and our registered office is at  Kemp House, 152-160 City Road, London, England, EC1V 2NX.

15.3  Our principal place of business is at Kemp House, 152-160 City Road, London, England, EC1V 2NX.15.4  You can contact us:

(a)    by post, to the postal address given above;

(b)    using our website contact form; or

 (d)   by email, using privacy.enquiries@cobblondon.com.

16. Data protection officer

16.1  Our data protection officer's contact details are: Data Protection Officer, Cobb London Limited, Kemp House, 152-160 City Road, London, England, EC1V 2NX.

 

Version dated 21st April 2018

 

Size Guide

 
Cobb Shoes are a standard / regular fitting. sizes shown on the product pages are uk sizes. please see the table below for your local size conversion.

Conversion Table

UK EUROPE USA CHINA (mm) JAPAN (cm)
6 40 7 255 25.5
7 41 8 260 26
8 42 9 265 26.5
9 43 10 275 27.5
10 44 11 280 28
11 45 12 285 28.5
12 46 13 295 29.5
13 47 14 300 30