Returns Policy


We've listed our most frequently asked returns questions below.

If you have any further questions, do not hesitate to email us at returns@cobblondon.com
 
 
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We offer an exchange and refund service subject to conditions. If you're in the UK and not entirely happy with your item(s), you can return them free of charge for a full refund within 30 days of receipt. Outside of the UK, you are responsible for the cost of return postage.

Conditions of return:

1. Items must be unworn and unused, in their original condition, and you must have your receipt and/or delivery documents as proof of purchase.

2. Shoes that are returned with creased or scuffed leather or any marking to the soles from being tried on will not be eligible for refund.

3. We use fine calfskin and detailed soles which must be tried on with care.

4. The accompanying shoe bag, shoe horn and shoe box are all considered part of the product and must all be returned unmarked.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Any items returned are your responsibility until they reach our warehouse in the UK.

In the UK

We provide free returns with CollectPlus. It’s a convenient, trusted way to return parcels via local shops, petrol stations, universities and shopping centres. There are over 7,500 stores in the UK, open from early in the morning until late in the evening, 7 days a week.

To start the returns process, please visit our returns centre at http://return.cobblondon.com/ 

Outside the UK

Please contact us via email at returns@cobblondon.com providing your name, email address with which you placed the order and your order number and we will provide return instructions.

Will I receive a notification when you have refunded me?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

If you want to exchange your purchase for a different pair, simply return your unworn, brand new shoes for a refund. Once accepted and refunded, then place a fresh order for the new pair.

Oh dear.  We have rigorous quality controls at Cobb London. However, sometimes a shoe slips through the net. Within 30 days of purchase, if you have an issue, contact us via our returns link here and we will be happy to help.

Size Guide

 
Cobb Shoes are a standard / regular fitting. sizes shown on the product pages are uk sizes. please see the table below for your local size conversion.

Conversion Table

UK EUROPE USA CHINA (mm) JAPAN (cm)
6 40 7 255 25.5
7 41 8 260 26
8 42 9 265 26.5
9 43 10 275 27.5
10 44 11 280 28
11 45 12 285 28.5
12 46 13 295 29.5
13 47 14 300 30